On Air Now
The Music Mix
11:00pm - 6:00am
Listen To Dubai Eye
Listen Live

Search Dubai Eye 103.8

Sheikh Mohammed criticises poor service at Emirates Post

Monday, 22 April 2019 11:52

Dubai's ruler has criticised the poor standard of services offered at Emirates Post.

In a Tweet, His Highness Sheikh Mohammed bin Rashid Al Maktoum, Vice President and Prime Minister of the UAE and Ruler of Dubai, said a team was sent to secretly survey several locations.

He posted a picture of people lining up at a busy EmPost office in Dubai, with the comment: "This is not our level of service."

His Highness added that "nothing will pass without transparency."

The report from the team found that congestion at post offices was mainly due to the large number of Emirates ID cards being sent out at the same time.

It also found that most of the centre's transactions are done with clients needing to visit more than one counter to complete a service.

Meanwhile, Empost need to come up with a response detailing solutions to give better customer service and cut waiting times.

That's the opinion of Toby Simpson, CEO of Striver, who says the managers need to respond in a positive manner.

Share

More from Local

  • Summer flexible work hours announced for Dubai government staff

    Dubai government employees will once again benefit from flexible working arrangements this summer, as the 2026 edition of the 'Our Flexible Summer' initiative comes into effect from June 29 to September 10.

  • UAE President receives US Secretary of State

    UAE President His Highness Sheikh Mohamed bin Zayed Al Nahyan has met with US Secretary of State Marco Rubio, who visited the UAE as part of a wider Middle East tour.

  • UAE launches nationwide anti-drugs campaign

    The UAE's National Drugs Enforcement Authority, in collaboration with the UAE Government Media Office, launched a nationwide anti-drugs awareness campaign on Wednesday, aimed at protecting communities from the dangers of drug abuse and strengthening prevention efforts across the UAE.

  • H.H. Sheikh Hamdan launches Dubai-it Award

    His Highness Sheikh Hamdan bin Mohammed bin Rashid Al Maktoum, Dubai's Crown Prince and the UAE's Deputy Prime Minister and Defence Minister, has launched the Dubai-it Award to honour "individuals, projects, companies and institutions that... transform bold ideas into exceptional achievements".

  • Sharjah extends paid parking hours

    Paid public parking hours across Sharjah will be extended until midnight from July 1, 2026.

Coming Up on Dubai Eye

  • The Business Breakfast

    6:00am - 10:00am

    The Business Breakfast is the day’s must listen for the UAE’s business leaders, and those who aspire to be.

  • The Agenda

    10:00am - 1:00pm

    Broadcasting every weekday, Georgia Tolley goes beyond the headlines to speak to government ministers, decision makers, analysts and local experts to find out how the news will impact those of us living in the UAE.

BUSINESS BREAKFAST LATEST

On Dubai Eye

  • Is There Sufficient House Supply In UAE

    Dubai’s current population is more than double compared to almost twenty years ago, which now stands at 3.7 million. Lots of families are also moving to the UAE now. So what does it mean for the property market?

  • Noon's First Female Delivery Driver

    Glory Ehirim Nkiruka is Noon’s first ever female delivery driver. In her first ever interview, she explained why she loves her job, despite the heat!

Our Shows

Text us on WhatsApp

Quick Links

Listen on the Go

  • Available on the App Store
  • Available on Google Play

© 2026 ARN and Aiir. All Rights Reserved.