Retailers need to use technology to better enhance their customer service. That’s according to a study revealing there’s been too much of a focus on e-commerce platforms and that’s taken away from the in-store experience. The study identified that more than one-third of shoppers believe they are better connected to real-time information than in-store associates. Mark Thomson, retail industry director EMEA, Zebra Technologies who conducted the Global Shopper Study explained to ARN what issues retailers are facing.
Listen
UAE announces holiday to mark Prophet's birthday
UAE markets clear of lettuce linked to cyclosporiasis outbreak
UAE, Russian Presidents discuss strategic ties
Fire contained at under-construction building on Abu Dhabi's Yas Island
UAE joins 7 nations in condemning Israel's continued attacks in Gaza
